Student Support Officer

Salary: £24,784 - £26,592 (per annum)
Contract Type: Permanent                         
Hours: 37 per week
Location: Crewe Campus

Do you have great communication skills, enjoy helping young people and supporting a community?

We are looking for a Student Support Officer to be a welcoming face for learners on their arrival at College, encouraging lanyard usage and helping learners to their classrooms.  

Throughout the day you will be visible and accessible to learners for any first line queries, directing them to appropriate support or other departments as needed, you will undertake first aid calls (full training given) and encourage positive behaviours around and about the campus where needed.  This role would also include assisting the Safeguarding Team with learner safeguarding concerns.

Can you easily build rapport with young people and know ways to support them? 

This could be through;

•    Residential Care settings for young people
•    Other Care/Fostering roles
•    Youth work 
•    Youth hostel work
•    Work in an education setting
•    Charity work

Key Responsibilities:
•    Maintain high visibility across the campus, communicating effectively with learners and promoting positive behaviours;
•    Be a member of the Be-Safe team supporting learners under the supervision of the Designated and Deputy Designation Safeguarding Leads;
•    Be present at the campus barriers in the morning to support learner arrival; and
•    Act as first aider as required.
Key Person Specification Requirements:
•    Level 3 qualification or above, in a relevant discipline;
•    GCSE Grade C (4/5) in Maths and English (or equivalent);
•    Ability to develop good working relations and rapport with young people (16-18 years) and adult learners;
•    Experience of working with groups and/or individuals in a supportive environment;
•    Current, valid driving licence; and
•    Enhanced DBS check.
Please see the Job Description and Person Specification for further details. 

Benefits:
•    Access to world-class facilities
•    Access to new qualifications to support your career in education such as short online courses in the areas below. If you’re interested in learning more about this, please email recruitment@ccsw.ac.uk.
o    Equality and Diversity
o    Information, Advice and Guidance
o    Understanding Safeguarding and Prevent
o    Principles of Customer Service
•    Financial support offered to obtain your teacher qualification
•    Extensive upskilling and professional development opportunities
•    Competitive salary
•    Pension scheme with generous employer contributions (28.68% for TPS and 21% for LGPS)
•    Up to 51 days of annual leave, including bank holidays, Christmas closure, and a dedicated Wellbeing Day
•    Onsite fitness and childcare facilities
•    Employee benefit platform
•    Onsite Costa, café, shop, restaurants and hair and beauty salon
•    Free onsite parking
•    Employee Referral Scheme
•    Staff Awards

How to apply:
If you’re interested in this excellent opportunity, you can apply by completing the application form by 31 May 2026.

The selection process will take place on 16 June 2026 .  CVs cannot be considered.

Please note that applications submitted via recruitment agencies cannot be considered.

About Us 
 
Cheshire College - South & West is the largest provider of post-16 education in the region, offering exciting opportunities to over 11,000 learners and 1,000 Apprentices, who all have access to world-class facilities as a result of a £160m investment in the latest technology and real working environments, at modern Campuses in Crewe, Ellesmere Port and Chester.  The College is in the process of implementing a £30m capital investment programme to ensure learners continue to have access to the best possible resources and environment.  
 
Cheshire College is a dynamic, high quality and financially robust College, which provides learners with the skills, experience and qualifications that will prepare them for their future career or higher-level study, encouraging them to become confident individuals who will make valuable contributions to businesses and the local economy. 
 
There is a fantastic atmosphere at our three Campuses in Crewe, Ellesmere Port and Chester, providing an environment to get involved in exciting activities and an opportunity for learners to make new friends. 
 
The College is proud of its strong links with local Employers such as Bentley Motors, Vauxhall Motors, SP Energy Networks, Ecolab and Unilever to ensure learners have access to work placements and industry professionals as well as ensuring the curriculum offer remains current and relevant to local, regional and national needs.  

Crewe Campus   
  
Our impressive facilities are the perfect place for learners to meet new friends and be immersed in an environment that is ideal for learning.  As well as our modern classrooms, the Crewe Campus boasts:   
  
•    A multi-purpose sports hall;  
•    Climbing wall;  
•    Fitness gym;  
•    TV and radio studios with specialist equipment;  
•    Mock aircraft cabin;  
•    Award-winning restaurant, The Academy;  
•    Hair, beauty and barbering salons;  
•    Professional Centre Stage theatre and engineering and construction workshops; and  
•    New Institute of Technology (Construction began 2024).  

Cheshire College South and West is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to provide a DBS Disclosure, Right to Work evidence and original qualification certificates. References will also be sought.